Terms & Conditions

Cancellation policy

If you change your mind or wish to cancel an order, please use the contact page to communicate your intensions asap. If the order has not yet been packaged, it can be cancelled and a full refund returned within 5 days. If the order has been packaged but not yet sent and is able to be cancelled, a handling fee of $15 will be charged and the balance returned within 5 days. If the order has been posted, cancellation will not be possible and the full amount will be charged.

Returns/Refunds

Are not available for ‘change of mind’ or change of circumstances.

Damage

All Pet Basket gifts are packaged with care and thought, should the package arrive damaged in transit, please contact us within 24hrs of delivery, a photo of the damage can be emailed to us (see contact page). At the Managers discretion, we would be more than happy to replace the item once the damaged item has been returned to Pet Basket.

Pricing

All pricing shown is in Australian dollars and includes gst.

Goods

All products sold at Pet Basket have been selected with care. Pet Basket takes no responsibility for the choice of product selected for the animal and how it has been used/consumed. It is recommended that the pet owner monitors the animal when playing/eating an item. Pet Basket takes no responsibility once the purchased item has been used.

Contact

When selecting a Pet Basket gift, you feel an item in a basket would not be suitable for the animal we encourage you to contact us to discuss a substitute item of equal value (see the contact page). Pet Basket’s aim is to ensure that the right Thoughtful Gift for a Furry Friend can be found.